Terms and Conditions

Phone - Orders under $500 may be placed by phone. Orders of
$500 or more must be submitted in writing via email, web, or EDI.
Email -Orders may be submitted by email to
orders@fabiangroup.com
Web - Authorized resellers may place orders online. Please
contact our Customer Service team for instructions on setting up
an online account to enable web ordering.
EDI - EDI ordering is available upon request. Setup fees may
apply

A completed credit application and current resale certificate are
required for all new distributors.
Minimum Opening Order $250
New distributors are initially established with credit-card-only terms
until open terms are approved by our credit department.
Credit decisions are typically provided within 2 to 5 business days
after the completed credit application and resale certificate are
submitted.
Available payment terms: Net 30 days (subject to credit approval).
For more information please contact
newaccounts@fabiangroup.com

Distributors may choose to have freight billed directly to their own FedEx or UPS account, or have shipping charges added to their invoice by Fabian Group.

If a billing preference is not specified at the time of order, freight will be shipped using Fabian Group’s account and the charges will be added to the distributor’s invoice.

If a distributor provides their shipping account and requests it be used, Fabian Group will make every effort to apply it. However, if the account information cannot be accepted or processed for any reason, Fabian Group reserves the right to ship the order using the best available rate while maintaining the same delivery speed to avoid delays. Shipping charges will then be applied to the distributor’s invoice.

Drop ship orders under $100 are subject to a $5.00 handling fee.

Fabian Group maintains substantial inventory levels; however,
occasional shortages may occur. Back-ordered items will ship
automatically once inventory becomes available. Customers are
responsible for cancelling any unwanted backorders prior to
shipment. Returned back-ordered items are subject to a 10%
restocking fee.
Distributors wishing to avoid partial shipments must clearly
indicate “Ship Complete” on their purchase order.

Fabian Group reserves the right to modify pricing or terms at its
discretion as business conditions warrant.
Products subject to regulated IMAP (Internet Minimum Advertised
Price) policies must be advertised in compliance with the
established IMAP guidelines. Distributors who fail to comply with
published IMAP pricing may be subject to corrective action,
including suspension or loss of authorization to sell the affected
products or brands.
Credit card, check, or ACH/wire are accepted forms of payment.
Payment via check is only available to clients with approved
terms.
A 3% processing fee applies to all credit card transactions,
including those made by distributors with open terms.
C.O.D. payments are not offered as a current payment option.
Distributors without approved terms will remain on hold until
payment is made via CC or ACH.
Orders that fall outside the approved credit limit will not be
released until your approved open amount falls beneath the
approved credit limit.
Accounts not paid within terms are considered past due and will
be placed on hold until payment is received or arrangements are
made.
A 1% monthly service charge applies to any outstanding balance
beyond terms.
Distributors who repeatedly miss payment deadlines may lose
discount pricing privileges or be required to revert to prepayment
terms.
Unused credits expire 12 months from date of issue.

All returns must be requested within 30 days from invoice date. A
Return Authorization (RA) is required; returns received without an
RA will not be processed.
A 10% restocking fee applies to all non-defective returns or returns
not due to Fabian Group error. Merchandise must be unused, in
original condition, and in original packaging. A $5 repackaging fee
per unit applies if items are not returned in original packaging.
Non-returnable items include closeout, custom, embroidered,
altered, and customized merchandise.
Return shipping is the responsibility of the customer unless the
return is approved due to a verified issue or defect.
To request an RA, provide the invoice number via
returns@fabiangroup.com or 800-367-6251. Approved returns must
be shipped to: Fabian Group, 640 Darling Drive, Suite #100, Vernon
Hills, IL 60061.
All returns are subject to inspection. Approved credits will be
applied to the original invoice.
Shortages or damage claims must be reported within 14 days of
receipt and no more than 45 days from the date stated on the
invoice by contacting customerservice@fabiangroup.com or 800-
367-6251 and must include the invoice number and photographic
proof. Claims submitted after 14 days may not be honored.

Fabian Group invoices and statements are issued in United
States Dollars (USD) by default for all customers. Canadianbased customers may request invoicing in Canadian Dollars
(CAD); however, eligibility requirements and payment
restrictions apply. When invoicing in CAD, all pricing is
converted from USD using the official Fabian Group exchange
rate. No other alternate currency options are available at this
time.
Exchange Rate Policy - Fabian Group reviews and sets the
CAD exchange rate at the start of each billing cycle, typically on
a monthly basis. All CAD invoices, credit memos, and
adjustments use the exchange rate in effect at the time the
invoice is generated. Fabian primarily references the Bank of
Canada Daily USD/CAD rate when establishing the exchange
rate; however, due to normal intraday currency fluctuations, the
applied rate may differ from the exact posted Bank of Canada
rate. Such variance does not constitute a pricing error or
grounds for dispute. Fabian reserves the right to adjust the
exchange rate at any time.
CAD invoices are calculated using the monthly exchange rate
assigned at the start of the billing cycle. An outstanding request
to change billing currency does not suspend payment
obligations, extend payment terms, or constitute a valid billing
dispute. All invoices must be paid according to the billing
currency and terms active at the time the invoice was issued. In
the event of a billing, pricing, or currency discrepancy, invoice
values will be validated using the current USD price, and the
official Fabian Group exchange rate assigned for the billing
period in which the invoice was issued.

CAD invoicing is only available to Canadian customers in good
credit standing and approved net payment terms. Customers
with Credit Card or Prepaid terms are not eligible for CAD
invoicing. If a customer has Credit Card or Prepaid terms at the
time of request, or transitions to Credit Card or Prepaid terms at
any point, the account will remain or revert to USD billing.
Requests to change billing currency must be submitted in
writing to csbilling@fabiangroup.com with the subject line
Currency Preference Change. Eligibility will be reviewed at the
time of request. Approved changes may take up to one full
billing cycle to become effective. If a customer becomes
ineligible, CAD billing will be discontinued and USD billing will
resume.

Invoices issued in USD: Check, ACH, Wire Transfer, and Credit
Card are accepted. Credit Card payments are subject to a 3%
credit card processing fee.
Invoices issued in CAD: Only Check or ACH payments are
accepted. CAD check payments may require up to ten (10)
business days to process and apply to the account.
Checks for CAD payments must be mailed to:
F.C.G.I INC.
6855 DE L’EPPE, SUITE 312
MONTREAL, QC H3N 2C7
Canada
All credit card transactions will be processed in USD regardless of
the invoice currency. Foreign transaction fees or additional
charges imposed by the issuing bank or payment processor may
apply. Fabian Group assumes no responsibility for these charges;
all related costs are the sole responsibility of the account holder

All international orders shipped outside the United States are
shipped Delivery Duty Unpaid (DDU) unless otherwise stated in
writing. The customer is solely responsible for all duties, taxes,
brokerage fees, customs clearance charges, and any other
import-related costs assessed by the destination country.
Fabian Group does not collect or remit duties or taxes on behalf
of international customers, and such charges are not included in
product pricing, freight charges, or invoices. Any delays caused
by unpaid duties or customs clearance issues are the
responsibility of the customer and do not alter payment terms