Become a Distributor
Frequently Asked Questions
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What apparel customization options do you offer?
We offer the following Value Added Services (VAS):
- Direct-to-Garment Printing (DTG)
- Alterations and Tailoring
- Embroidery
- Production Management
- Logo Design
- Sewn on Patches (Emblems)
Should you have any questions about the VAS, please email us at embroidery@fabiancouture.com
What are the steps for ordering products with customization?
1 - Select your product. Navigate to your favorite product page to make your product selection.
2 - Add Customization. Select the “add embroidery” option below the item, and choose if you want to add a logo, a name, or both.
3 - Upload and Approve Design. Upload your logo, designate where you’d like it to appear. Select “add custom text” if you want to add a name.
4 - Add to cart and checkout.
5 - Wait for your products to arrive!
What is the embroidery pricing and turnaround time?
Pricing and turnaround depend on design complexity and order size. Please contact orders@fabiangroup.com for a quote and estimated timeline.
Price Per Unit
1-12 $13.95
13-36 $10.95
37-72 $8.95
73-144 $6.95
145-500 $4.95
How do I contact my Sales Representative?
Please email us at salesinquiry@fabiangroup.com to inquire about your direct contact.
I want to place an order. Who do I reach out to?
You have a few options:
- Call in: 1-800-367-6251; Monday -Thursday 7-7 pm cst Friday 7-5 pm CST
- Email: Orders@fabiangroup.com
- Chat: www.FabianGroup.com and select Enhanced Chat at the bottom of the page
How many days does it take for orders to be shipped?
Standard shipping is calculated at checkout. Most orders are processed within 1–3 business days, excluding customization time.
What is your return process?
Returns are processed differently for individual vs distributor orders:
- Individual/ Direct-to-Consumer Orders - You can view our Returns Policy HERE
- Distributor Orders - Please, email returns@fabiangroup.com to start the return process.
Why is there a 3% credit card surcharge?
To continue offering you the best possible wholesale pricing, we’re introducing a 3% surcharge on credit card payments. This is because credit card companies charge us a 3% processing fee on every transaction. Many businesses have already made this adjustment, and we’re aligning with that standard to keep our pricing structure sustainable.
What payment alternatives are available to avoid the 3% credit card surcharge?
Clients have several other methods to pay for product, including:
1. Establishing payment terms with an open account (application required)
2. Paying by check:
--Standard Mail (Bank Lockbox)
Fabian Couture Group
PO Box 123416
Dallas, TX 75312-3416
--Overnight Delivery
Fabian Couture Group
Attn: Accounts Receivable
640 Darling Dr Ste 100
Vernon Hills, IL 60061
3. Paying by ACH
Email remittance details to: AR@FabianCouture.com
4. Paying by EFT
5. Using a debit card
Let the agent know you are paying with a debit card at the time of order entry, or email AR@FabianCouture.com
What is the correct Payables address to send checks to?
Please mail all checks directly to our bank lockbox at the address below:
FabianCouture Group LLC
PO Box 12346
Dallas, TX 75312-3416
Who do I contact regarding invoice payments?
If you have questions about an invoice you received, please contact our AR department at AR@fabiancouture.com
What are your Holiday Hours?
We are closed on: Christmas, New Year’s Day, MLK Jr. Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and the day after Thanksgiving.
Early closing: Christmas Eve (12 pm CST), New Year’s Eve (2 pm CST).
Do you have a price list in CAD currency?
Our price list is in US dollars, to determine the CAD price please reference the current exchange rate.
